Privacy Policy

At feltstar, your privacy is our top priority. We deeply value the trust you place in us, and we are committed to safeguarding your personal information with the highest level of care. This Privacy Policy clearly explains what information we collect, how we collect and use it, your rights regarding data sharing, and how you can contact us regarding privacy concerns. We have also outlined the measures we take to protect your personal data.

Our Promise: feltstar will never sell, rent, or share your personal information with third parties for marketing purposes.

1. Information We Collect

We collect personal information through interactions such as registration, purchases, and customer service inquiries. Specifically, we collect:

  • Identity & Contact Details: Your name, email address, delivery and billing addresses, order history, communications with customer service, product preferences, and other personal details you provide.

  • Transaction Information: Payment-related details, such as payment method, card type, and partial card numbers.

  • Technical Information: IP address, browser type, device location, operating system, and other relevant login details (excluding passwords).

  • Marketing Preferences: Your preferences regarding promotional communications and contact methods.

2. Information You Provide

When interacting with our website, you voluntarily share personal details such as your name, email, address, product preferences, purchase history, feedback, photos, videos, location, and social connections you provide.

3. How We Use Your Information

We thoughtfully use your information to:

  • Personalize communications and suggest products tailored to your interests and preferences.

  • Continuously improve our services based on your purchase history and feedback.

  • Assist you effectively with inquiries and provide excellent customer support.

  • Manage and process your orders, payments, and deliveries smoothly.

  • Deliver consistent, high-quality service before, during, and after your purchase.

4. Cookies, Web Analytics, and Social Sharing

To enhance your browsing experience, feltstar employs cookies, Google Analytics, web server logs, and web beacons:

  • Cookies: Help us remember your preferences, maintain your shopping cart, and customize language and currency settings.

  • Google Analytics: Track site usage patterns to continuously improve website functionality and user experience.

  • Social Sharing: Enable easy sharing of products and content on social media platforms.

You may accept or decline cookies; however, declining may limit certain site features. To opt-out of Google Analytics, visit Google Analytics Opt-out.

5. Email and Text Notifications

With your consent, we provide promotional updates via email or text messages. We limit message frequency and do not charge for this service. You can easily unsubscribe by emailing us at [email protected].

6. Data Sharing Policy

We share your data only with essential partners to ensure smooth operations, including:

  • Payment processors, financial institutions, and shipping companies.

  • Technology and marketing providers who help us manage our website.

  • Government authorities when required by law.

Your data may be disclosed when required by law or to prevent fraudulent or unlawful activities.

7. Security Measures

We prioritize the protection of your personal data with advanced security measures such as:

  • Secure servers for data storage.

  • SSL encryption for secure payment transactions.

  • Trusted third-party payment platforms, like PayPal, to minimize risk.

Although no system can guarantee absolute security, we continuously enhance our protection measures to safeguard your personal information.

8. Data Retention

We store your personal data for as long as your account remains active or as required for service provision. Certain information may be retained longer due to legal requirements or fraud prevention purposes.

9. Your Right to Withdraw Consent

You can withdraw your consent or object to data processing at any time. However, this may limit your access to certain features or services. To review, change, or delete your data, please contact us at [email protected].

10. Reviewing and Updating Your Data

You have the right to access, update, or delete your personal information. We may require identity verification before processing your request. To exercise these rights, please contact us at [email protected].

11. Policy Updates

Any future updates to this Privacy Policy will be clearly communicated on this page and, where appropriate, via email. Please review this policy periodically to stay informed.

Thank you for choosing feltstar. We are committed to protecting your privacy and ensuring a safe and enjoyable shopping experience.